You can cancel your order within one hour of placing the order on the website, before the products in your order have been dispatched through the following mechanisms:

(i) From your account on the Website;
If an order is not cancelled within one hour, you will have to adhere to the return process. A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Kalakalari Shopee reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/orders and such cancellation has occurred more than once.

Return Process

You may place a return request within 48 hours from the date of delivery. When a shipment is returned after it has been delivered, your return request may be approved on the basis of the quality checks conducted by our team. The refund will be initiated once the Product(s) passes the quality check.

Within 24-48 business hours of us picking up the Product(s) from your location, the refund for purchases made with credit/debit cards or net banking will be credited to the same account from which the payment was made. The amount may not appear in your account for another 3-7 working days.

Refunds, Replacements, and Returns

You understand that a return request may be made for a part of your order or for your entire order. You understand that the return option is only available in the following scenarios:

* Product/(s) have been spoilt/damaged in transit; or
* Product/(s) that arrive in damaged packaging; or
* A wrong product has been delivered.

Kalakalari shall not be obligated to accept returns for any product that is not spoilt, wrong or damaged.

You understand that a replacement request is subject to availability of stock. If a replacement cannot be carried out due to non-availability of stock, the amount will be refunded to you. You understand that you can only raise a replacement request for the same product if the product delivered to you has been damaged in transit, is wrong or has been delivered in a damaged package. You acknowledge that a replacement request cannot be placed for a different product, an exchange of a product will not be permitted under any circumstances.

Kalakalari shopee reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

Process for submitting a return, replacement and refund request:

Select the reason for return, replacement or refund (as the case may be) by choosing a particular option on the Website.
Add four images of the product received in the manner specified below:
The front image of the product.
The back image of the product.
Image of the outer box packaging of the product.
You can place a return/replacement here